Refund policy

 

Return Policy:

Thank you for shopping with BB.Chic. We strive to provide you with high-quality products, and your satisfaction is our top priority. If you need to return a purchase, please review our return policy below.

Return Window: You have 30 days from the date of purchase to return any item for a refund or exchange.

Conditions for Returns:

1. The item must be unused and in the same condition as you received it.
2. The original packaging and tags must be intact.

Returning a Broken Item: If the item you received is broken, please follow these steps:

1. Contact our customer service within 30 days of purchase.
2. Provide details and, if possible, include photos of the damaged item.
3. Our team will assess the situation and provide instructions on the next steps.

Repair or Exchange for Broken Items: If the item is deemed repairable, you may be charged a small fee for the repair service. Alternatively, you can choose to exchange the broken item for a new one.

How to Initiate a Return: To initiate a return, please contact our customer service at [Customer Service Email/Phone] with your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information: If you have any questions or concerns about our return policy, please contact us at Customer Service.